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Faq
Delivery
Who do you use?
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We use DHL and all orders are sent on a signature required ticket. You can track your delivery through their web site Tracking DHL
How do I track my order?
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We aim to dispatch orders within 24hrs or Monday if it’s placed over the weekend. If there is a delay for any reason, we’ll let you know. Once your order is sent, we will send you a tracking number to enable you to track it through DHL.
Do we ship to PO Boxes?
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Unfortunately we are unable to ship to PO Box’s as we need a signature on delivery
Can I change the delivery address?
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Yes! As long as your order hasn’t been dispatched. Unfortunately, once a package leaves our warehouse, DHL is unable to modify the delivery address.
How long does delivery take?
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DHL express has a delivery target of 2-3 working days.
How much does delivery cost?
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It's free.
Do you deliver internationally?
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Yes! We currently offer shipping to Australia. However, we may be able to organise shipment to other countries contact us at info@sunglassstyle.co.nz.
Will I have to sign for my delivery?
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Yes. All of our orders are sent with signature required tickets.
What if I’m not home when my order arrives?
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If no one is able to sign for your package the courier will leave a card to call, which you can use to arrange redelivery or collection location.
Exchange and Returns
How long will it take to process my return?
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Return to Depot:
Once we receive your return to our depot we will endeavour to process your return within 2-3 days.
What is your return policy?
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With an online purchase, if you’re not completely happy with your new sunglasses, then you can return them within 14 days for an exchange or refund. Sunglasses must be in original packaging and condition.
We don’t offer “change of mind” refunds for in store purchases as those lucky customers have had the benefit of being styled in store and finding the right fit, however we can offer exchange or store credit if we didn’t get it right first time. Your sales receipt will have the details.
How do I return or exchange an item?
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It’s so easy and free! You can do this in store or by sending them back to us. Click here for more information
Can I return for an exchange instead of a refund?
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When will I receive a refund?
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Requested from Store
If you have returned your purchase to one of our 14 stores and the store requests a refund for you this will be processed between 1-2 business days
Returned to Depot
Once your return and refund request has been received at our depot we will endeavour to process your refund within 2-3 business days.
We will inform you when we have processed the refund as depending on your bank it make take a further 3-5 days to show on your statement.
How will I receive a refund?
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You will receive a refund back onto the credit card you used on the original purchase.
